Customer Service Specialist (Inbound) - Premium BPO Solutions in Bali

Deployed Philippines Inc. is a leading Business Process Outsourcing (BPO) firm specializing in innovative workforce solutions for global clients. We are expanding our operations to Canggu, Bali, Indonesia, and are seeking passionate Customer Service Specialists (Inbound) to join our team. In this role, you will be the first point of contact for our clients, ensuring their queries are handled efficiently and professionally. This is a fantastic opportunity to work in a dynamic, fast-paced environment while contributing to our mission of delivering exceptional customer service.

As a Customer Service Specialist (Inbound), you will handle incoming calls, emails, and chats from our clients, providing them with the information and support they need. You will use our state-of-the-art customer service tools, including Zendesk for ticketing and Salesforce for CRM. This role is perfect for those who are detail-oriented, have excellent communication skills, and are eager to make a difference in the lives of our clients.

Join Deployed Philippines Inc. in Canggu, Bali, and be part of a team that values innovation, growth, and a healthy work-life balance. We offer competitive salaries, a supportive work environment, and the chance to develop your skills in a global BPO firm.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from clients, providing timely and accurate information.
• Use Zendesk and Salesforce to manage and track customer inquiries.
• Resolve customer issues and complaints professionally and efficiently.
• Maintain a high level of customer satisfaction by ensuring all queries are addressed promptly.
• Collaborate with the team to improve customer service processes and tools.
• Adhere to company policies and procedures, ensuring compliance with regulations.
• Provide regular reports on customer service metrics and trends.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a BPO or call center environment.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with customer service tools such as Zendesk and Salesforce.
• Strong problem-solving skills and the ability to work under pressure.
• Detail-oriented with a keen eye for accuracy.
• Ability to multitask and manage time effectively.
• Customer-centric mindset with a passion for delivering exceptional service.

🛠️ Keahlian

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